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Delivery

Delivery Policy

Subject to stock availability and receipt of payment, requests will be processed within 3 days if item is in stock and handed over to a courier company for delivery which are usually made within 1-5 working days. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to: orders@trendytrees.co.za

The Provider cannot guarantee a specific delivery time on the day, so please ensure that there will be someone available to receive your order at the specified delivery address between 8am-5pm.

The courier company used will not contact you to arrange a delivery time. If there is no one present at the specified premises to receive your order delivery may not take place that day and additional charges may be incurred by the User.

Deliveries by courier will only be affected between the hours of 08:00 – 17:00 Mondays to Fridays. No courier deliveries will take place over weekends or public holidays.

Estimated delivery times refer to business days and exclude weekends and public holidays that may fall within that time.


Delivery Cost (Standard rate) and Times

Delivery cost is dependent on your location and at the end of the Check Out phase will be added to your order. Special Delivery Areas – may incur a surcharge

 

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